The StarPoint Difference: What Sets Us Apart

Category: Home Care | Time | Published September 19, 2022

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Access to good health care is vital for folks at any stage of life, but it is particularly important to older adults. Regular, reliable health care can improve quality of life, and help ensure that one’s golden years are comfortable. Many senior citizens now rely on in-home caregivers to help safeguard their health, while letting them live independent lives. If you are considering hiring in-home health aides, for yourself or for loved ones, you’ll naturally want to employ professionals who put their clients first.

Not all caregivers offer top-notch performance and results. At Startpoint Home Care, we put our clients first by offering high-quality in-home care. And because Starpoint specializes in serving the Jewish community, all of our caregivers are trained in Jewish cultural and dietary customs.

A Fully Kosher Experience

At Starpoint, all of our caregivers are rigorously trained in Jewish traditions, holiday rituals, and general customs. We provide training for preparing kosher meals and other religious observances. Families and individuals can always rest easy knowing that their loved ones are being properly cared for.

We would be happy to discuss with our clients and their families how our practices embrace the ‘whole person’ in our care. We are experts in providing a customized care experience that incorporates physical, spiritual, and emotional needs.

Talented People Get Talented Results

When it comes to in-home assistance, the quality of our caregivers is directly related to the quality of our care. That’s why, at Starpoint, we adopt a holistic approach when evaluating potential aides. We look at education, certifications, and work experience, but we don’t stop there. One of the most important qualities we look for in a caregiver is empathy. Many elderly individuals are dealing with challenging, day-to-day struggles, so we only hire caregivers who have demonstrated to us that they will be attentive to those challenges. Our team is compassionate, and we work hard to maximize health, mental and physical well-being, comfort, privacy, and independence. Our caregivers truly share in this vision and work hard to uphold our values.

Stable Staffing Promotes Stable Relationships

Many home health aide companies struggle with high attrition rates. For the unfortunate clients of these companies, this means inconsistent care. At StarPoint, we know that good, consistent, client-caregiver relationships are vital to healthy, long term outcomes. A revolving door can make it difficult if not impossible for strong relationships to be formed, and that’s why we have worked so hard to minimize staff turnover. We’re proud to share that StarPoint’s turnover rates are extremely low for the industry.

You or your elderly loved one might develop a great relationship with a caregiver—only to learn that they’re gone a month later. When one caregiver leaves and another steps in, knowledge can be lost and some clients feel as though they’re starting from ground zero. This can prove stressful for seniors, and could further result in suboptimal care. 

While some change is inevitable, families should never fear that they must accept constant turnover. When change does occur, top-notch in-home care companies, like Starpoint, strive to reduce disruptions. We provide our caregivers with competitive benefits, and we’ve also cultivated a kind, supportive company culture. That’s how we attract the best talent and enjoy such low turnover.

We also pay close attention to our clients and their needs, sharing insights and documenting preferences. This way, if a caregiver calls in sick and we must send a temporary aide, the aide will know how to meet the client’s needs from the get-go. The same is true in those rare occasions when  a new aide must be brought in full-time.

Employee Training Never Stops

When a StarPoint caregiver is hired, we provide them with intensive training that is both rigorous and thorough—even if the home health aide has had many years of experience. In this way, we keep the quality of our care consistent. Few in-home care companies do this, which is why we can say that our standards and expectations are hard to match. And at Starpoint, we go further. All of our caregivers participate in monthly training sessions where we teach industry-leading, best practices. That’s why we like to say that, at StarPoint, the training never ends.

In our unique training courses, we  cover fall prevention, meal preparation, challenges with dementia, in-home safety, prescription medicine dispersal, and more. This ensures that clients are being cared for at the highest level.

Ultimately, the Starpoint difference is that we put clients first, we pay attention to the details, and we constantly strive to elevate the services we provide. If you’d like to know more about our team and the excellent services we provide, we encourage you to visit us online or give us a call at 513-766-3339. We’d love to meet with you.